What Exactly is

Tech Support?

Tech Support Is

A Moving Target

Technology doesn’t stop still. It evolves rapidly, with new devices, software, and threats emerging constantly. This requires support teams to adapt, update their knowledge, and provide solutions for increasingly complex and diverse issues, all while maintaining fast response times and excellent customer service.

Tech Support Is

About People

While the technical jargon abounds, at its core, tech support is about empowering people to thrive in a tech-driven world.

Tech Support Is

Moving Forward

The beast that is technology forces us to adapt, to solve problems, and to pave the way for a more advanced tomorrow.

 

 

 

 

How We Can Help Your Business

When you need an IT partner to act as your outsourced IT department or enhance your in-house team.
When you need to design, troubleshoot, or maintain a reliable, high-performing computer network.
When you need to migrate to the cloud for greater flexibility or optimize and maintain your existing cloud infrastructure.
When you need a comprehensive assessment to uncover and address threats jeopardizing your network’s security.
When you need to uncover IT network vulnerabilities or enhance your incident response and planning strategies.
When you need to establish a disaster recovery plan or restore lost data from your cloud or onsite servers.

What our clients write home about.

“I am beyond grateful for finding TechForward IT! From day one Peter has exceeded all of our expectations. He was able to get us set up quickly while saving us a significant amount of money and continues to provide superb IT support. Our entire staff feels like we have an IT team that has our back regardless of the issues we present!”

Karamie Kanty

Office Manager, 5280 Maintenance

“I was a new department manager when I started working with Peter for outsourced IT. We were a fast-growing team that was always up against hard deadlines. Over the years, the level of support we received from Peter not only helped us through any emergency technical issues but, more importantly, guided us to proactively plan for growth. He took the time to understand our business and prescribed technical solutions that fit our needs. I’ve never felt like I was being “sold to” with Peter. He explains things in a way that everyone in the room can understand. More than an outsourced professional, he has always felt like a seamless extension of our team.”

Madelyn Dunlap

Adviser & Director, The Capitalist Alliance

“Hyder has been working with TechForward IT for two years now, and during that time we have seen significant improvement in our IT services. Peter and his team are very responsive to any issue and can remotely assist within minutes of a problem. We would highly recommend them to any company looking to streamline their IT and better serve their customers and employees.”

Kevin Clary

CFO, Hyder Construction

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Get clarity and guidance on possible improvements or issues that could become major headaches if left unaddressed.

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This free network snapshot is conducted onsite at your business by one of our friendly IT Consultants and only takes a couple of hours. Your robust report is then delivered within 24-36 hours.

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